At EzyApp, we provide mission-critical enterprise software. This policy outlines our commitment to data integrity, security, and transparent financial dealings across our Travel, Healthcare, and Logistics platforms.
A. Client Data: We collect organizational details, tax identifiers, and administrative contact info to manage your SaaS instance.
B. Operational Data: As a service provider, we process data hosted on your EzyApp instance (e.g., patient records in Eblood, passenger manifests in Ebus). Note: You remain the Data Controller; EzyApp acts as the Data Processor.
C. Automated Logs: To ensure 99.9% uptime, we monitor system performance, IP access logs, and API handshake success rates.
We implement AES-256 encryption for data at rest and TLS 1.3 for data in transit. Access to your database is restricted to authorized engineers only via secure VPNs for maintenance purposes.
Our solutions integrate with global vendors (Airlines, GDS, Payment Gateways). Data shared with these vendors is limited to what is strictly necessary to finalize a transaction. EzyApp is not responsible for the privacy protocols of these external vendors.
4.1 Setup & Customization Fees
Initial infrastructure setup, White-labeling, and Custom Development fees are Non-Refundable once work has commenced or the instance is deployed.
4.3 The "Ledger-First" Refund System
For failed or canceled bookings (Travel/Logistics), refunds received from vendors are credited directly to your EzyApp Admin Ledger. This balance is immediately available for future transactions. Cash-back to bank accounts may take 7-14 business days.
Users have the right to request a data export or account termination. For Healthcare (Eblood) users, we provide data retention tools to assist with local regulatory compliance.
For legal inquiries, contact: legal@ezyapp.in